Learning Center

Welcome to the foundational step of design thinking: empathize. This course explores how to effectively identify and address design challenges by placing stakeholders at the core. Participants are exposed to both observation and interview techniques to gather deep insights about the needs, motivations, and challenges of users. The course emphasizes the importance of eschewing assumptions and approaching design with an open mind. With a focus on a user-centric approach, participants discover tools like the empathy map to decipher users’ mindsets and motivations, ensuring that solutions are tailored to deliver maximum value. Step into the world of empathy-driven design and innovate with a user-first mindset. This micro course is between 10-15 minutes and will award 0.2 NASBA CPE.