Learning Center

This is the second course of a five-part series, A STAR is Born: Becoming a Professional of Excellence. Workplace excellence is defined by the expectations of employees to be appropriate – demonstrated by wise judgement and decision-making skills; believable – demonstrated through competence; and credible – demonstrated through integrity. The evidence of these skills occurs via the giving, receiving, or exchanging of information between individuals. This exchange happens continuously, and often unconsciously, in all workplace encounters through appearance. Professionals of Excellence (POE) use their appearance strategically to create positive lasting impressions and take control of how others see them. The goal of the second course is to provide tips and techniques in “impression management” in the area of appearance.