Learning Center

This is the third course of a five-part series, A STAR is Born: Becoming a Professional of Excellence. Workplace excellence is defined by the expectations of employees to be appropriate—demonstrated by wise judgment and decision-making skills; believable—demonstrated through competence; and credible—demonstrated through integrity. The evidence of these skills occurs via the giving, receiving or exchanging of information between individuals. This exchange happens continuously and often unconsciously, in all workplace encounters through body language and communication. Professionals of Excellence (POE) use their body language and communication strategically to create positive lasting impressions and take control of how others see them. The goal of the third course is to provide tips and techniques in “impression management” in the areas of body language and communication.