Fostering a Culture of Premier Client Experience (CX)
Media Type: Video
Keyword(s)
Project Management
Credit
CPE:2.5
Publisher
Becker Professional Education
Description
This course will be an overview of:
* Definitions and latest research on best practices in CX
* Levels of maturity in CX/TX
* Components of a TX framework
* Traits and actions of top CX-focused leaders
* Roles and responsibilities in TX
* Identifying and applying strategies for solving TX issues
* Definitions and latest research on best practices in CX
* Levels of maturity in CX/TX
* Components of a TX framework
* Traits and actions of top CX-focused leaders
* Roles and responsibilities in TX
* Identifying and applying strategies for solving TX issues